#1. QUESTION: Do you have any certified installers in my area or can any glass tinting contractor install your product properly?
ANSWER: We do have the industry's largest network of install contractors worldwide. Remember with every order we supply engineering time to assist with any installation questions you may have. Our role in your project is the manufacturer only. However, we will provide your contact information to a contractor who is in our authorized provider network upon your request if needed. This contractor is 3rd party in nature and you can deal with them directly. We only refer contractors who have a record of excellence with us and have expressed interest in providing services for your project scope. A Smart Tint Authorized Provider is a contractor or company who has expressed interest in our technology and has met our guidelines of performance. We accept NO responsibility as to the performance of the said contractor. A contractor or electrician should handle the wiring. We will provide a sample piece for you upon ordering so you can have the tint contractor of your choice install a sample piece first to get acclimated to the technology. This will eliminate any questioning about how to work with Smart Tint. Remember our proprietary Smart Tint offering genuine Smart Cling Self Adhesive technology is a dry install and the work environment must be clean. As long as the installer is careful and DOES NOT KINK OR DENT THE MATERIAL OR PULL THE WIRES OUT there should be no issues. A clean work environment is strongly recommended. It is always recommended that all material is tested prior to installation for any damage or performance related issues. If you have any questions please do not hesitate to contact us.
#2. QUESTION: Can this product be applied to an existing wood frame door?
ANSWER: Yes, you can Install Smart Cling Self Adhesive to an existing wood frame door. We have offer electric hinges and power transfer cable solutions to conceal and secure the wiring.
#3. QUESTION: Does your company provide installation services?
ANSWER: Smart Tint, Inc is the direct manufacturer of the technology. We do not provide Installation services, However we do work with a network of third party Installation companies whom we can recommend to you once a deposit has been placed towards your project. For DIY Installations we will provide a sample piece for you upon ordering so you can install a sample piece first. This will eliminate any questioning about how to work with Smart Tint. Remember Smart Tint is a dry install. As long as the Installer is careful and DOES NOT KINK OR DENT THE MATERIAL OR PULL THE WIRES OUT there should be no issues. Obviously a clean work environment is important. If you have any questions please do not hesitate to contact us.
#4. QUESTION: Does this need to be installed by an electrician?
ANSWER: Smart Tint, Inc will provide engineering time to your Installation team and electricians to discuss all of the projects logistics including wiring. Smart Tint recommends hiring an experience electrician for most projects.
#5. QUESTION: What is the control unit?
ANSWER: Smart Tint requires a Low Voltage Power Control Unit to operate the technology. We have a few different units depending on the project scope and client preference.of Dimming or On/Off only.
#6. QUESTION: Can you "trim" the film on site....or do you need an absolute measurement from me before the panels are custom made?
ANSWER: The material is custom manufactured with special equipment to insure straight cuts. However you can cut the material if needed to add a logo, trim, etc. without compromising its effect. If absolutely necessary, you need to use a strong pair of scissors or sheers only as to apply pressure to both sides.
#7. QUESTION: Can we install this film on the top half of the glass only? We were thinking we wanted to keep the existing decals in place and install film from the decal up to the top of the panel.
ANSWER: Yes, Smart Tint has completed many projects with partial coverage as seen in our extensive media library. https://vimeo.com/smarttint
#8. QUESTION: Is the Smart Tint™ energy efficient?
ANSWER: Yes, Smart Tint is considered an energy efficient and green product that consumes between 3 and 5 watts per meter squared. We provide Low Voltage Transformers to operate the technology between 48-60VAC.
#9. QUESTION: Is it less expensive than smart glass?
ANSWER: Yes, Smart Cling Self Adhesive film is a fraction of the cost and no construction required. Smart Tint is also a semi permanent application and will be sealed in using the Neutral Cure Acid Free Silicone we provide.
#10. QUESTION: Does it block the UV harmful rays?
ANSWER: Yes, Smart Tint blocks over 98% of the harmful UV rays in both its energized and un-energized state.
#11. QUESTION: Can we install this product ourselves?
ANSWER: Yes, we offer complete do it your self kits with practice pieces. Refer to our "How To Install" section for videos and step by step tutorials.
#12. QUESTION: How much does Smart Tint™ cost?
ANSWER: Every Smart Tint project is different and we custom cut your material into almost any shape or size, pre-wire, test and send you a ready to install kit with a package price. Smart Tint, Inc offers contractor, dealer, and retail pricing on a sliding scale. Lead times play a key role in job pricing. We match your material sizes with other orders for maximum efficiency and pass the savings on to you.
#13. QUESTION: How can I purchase or get a job quote?
ANSWER: If you would like to buy now our online shopping cart allows you to order per sheet of material by the square foot. Simply click the "Order by the Square Foot" link. If you would like to get a Quote then click the "Get a Quote" link and provide us the details on your project.
#15. QUESTION: What is the difference between Smart Cling Self Adhesive and the NON-Adhesive backings?
ANSWER: "Smart Tint offers a Smart Cling Self Adhesive that is thinner than the non-adhesive and widely used in the automotive industry because of its ability to contour to the complex curves of automotive glass." Smart Tint Non-Adhesive is very popular for projection screens, electronic blinds, white boards, high tech window treatments and mechanical installation techniques due to its rigidity. They both provide maximum clarity when energized and extreme privacy when powered off. Contact us today for pricing.
#16. QUESTION: How does one fix these films both the (Smart Cling Self Adhesive or Non-Adhesive Smart Tint).
A) Is there a special way of fixing them?
ANSWER: Go to www.HowToInstallSmartTint.com. The top of the page shows the Smart Cling Self Adhesive Dry installation and scroll down for the NON-Adhesive Demo Video.
#17. QUESTION: Can the sheets be cut and joined?
ANSWER: Yes you can trim however it is recommended that you provide accurate measurements . Our edges are cut laser straight depending on the installation environment, and the seams will leave no gaps. We recommend you use this as an advantage and to isolate sections of the window so they can be operated independently.
#18. QUESTION: Can a series of sheets be connected together to have one common control?
ANSWER: Absolutely. We can accommodate multiple sheets to be wired in parallel, no matter what the size of your project.
#19. QUESTION: Is there a specification of the thickness of the glass that it will be installed on?
ANSWER: No, Smart Cling will adhere to any smooth surface and our NON-ADHESIVE can be hung like a curtain if necessary.
#20. QUESTION: Do you deliver internationally?
ANSWER: Smart Tint, Inc ships worldwide and has completed projects all over the world.
#21. QUESTION: Can we have a list of the colors that are available?
ANSWER: Here is a link to our colors page. (http://shop.smarttint.com/Smart-Tint-now-offers-4-NEW-COLORS-_b_6.html)
#22. QUESTION: Can the sheets be fixed in any direction?
ANSWER: Yes, Smart Tint is custom manufactured to your exact dimensions and wire locations.
#23. QUESTION: Are there warranties on the product?
ANSWER: Smart Tint stands behind our product with an Industry Leading 5 Year Warranty on material burnout. We offer extended warranty programs once a project has been approved.
#24. QUESTION: How long will it take for production and delivery?
ANSWER: This depends on material size, total quantity ordered and geographic shipping place. For expedited orders and authorized providers we can ship as fast as 48 hours from payment confirmation. This includes the 24 hours quality control run time each sheet receives prior to shipment.
#25. QUESTION: Can Smart Tint be put in an interior pocketing sliding door that will travel 42”?
ANSWER: Smart Tint has specially priced packages for sliding door applications. We have multiple options for wiring logistics to operate a sliding door. All technical questions will be addressed during engineering time provided with every order.
#26. QUESTION: Clarity – What is the % of clear glass when the unit is not opaque?
ANSWER: Smart Cling Self Adhesive White material is 98% transparent when powered on and the clearest in the Industry. Smart Tint is the only film in the industry that outgases on its own.
#27. QUESTION: Is it possible to get 100% blackout? If So, what %?
ANSWER: Smart Tint, Inc can provide a Black film which is the closest to blackout and the darkest film in the Industry, reading 0 on a light meter.
#28. QUESTION: Is it possible to dim the Smart Tint?
ANSWER: Yes, Smart Tint is Dimmable using our Dimming Power Control Units which come with a dial knob & remote control. We also have an HX150 Dimming System which has RS485/RS232 Compatibility.
#29. QUESTION: Do you have any tables showing the difference between clarity and blackout?
ANSWER: Smart Tint can offer you a sample kit to help familiarize yourself with our technology. We have many videos showcasing clarity in our extensive media library https://vimeo.com/smarttint
#30. QUESTION: What is the life expectancy of the Smart Tint, if left on for say 8 hours a day?
ANSWER: Smart Tint is tested for a 4 million on/off cycle. Smart Tint can last 15-20 years when properly installed.
Smart Tint draws only 4 watts per 10 sq feet. It is a green product.
#31. QUESTION: Do you have Color Options? Or just White?
ANSWER: Smart Tint offers White, Grey, Charcoal Grey, Blue, Green, Red and can offer a sample kit to demonstrate before purchase.
#32. QUESTION: Functionality – Is it Wi-Fi Compatible?
ANSWER: Smart Tint is compatible with most 3rd party home integration systems such as Crestron, Lutron, Alexa, Control 4.
Smart Tint will provide program assistance during engineering time provided with every order.
#33. QUESTION: Warranty? Please provide Terms and Conditions
ANSWER: Smart Tint provides an industry leading 5 year warranty on material burnout (yellow, cracking)
All panels are to be inspected, & tested prior to installation. Photo and video must be sent to maintain warranty guidelines.
#34. QUESTION: Typical Lead Time?
ANSWER: Smart Tint can manufacture to meet your deadlines and typically will complete an order within 24-48 hours upon receipt of final drawings & warranty disclosure
#35. QUESTION: Is Butt Jointed Possible?
ANSWER: Yes, Smart Tint can manufacture two panels to be butt ended together providing a virtually seamless install. Smart Tint has the largest manufacture size in the Industry with a max width of 72".
#36. QUESTION: Is a matte white finish possible when film is opaque?
ANSWER: Smart Tint is a frosted white finish providing complete privacy when powered off opaque.
#37. QUESTION: Are there different levels of opacity?
ANSWER: Yes, Smart Tint has the option to be dimmable and can be controlled by a switch, dial knob, or remote changing the opacity.
#38. QUESTION: When Smart Tint is powered on is it blackout or does light go through?
ANSWER: Smart Tint operates powered on transparent / powered off opaque. When powered off it will block 99% of UV and sun light. Our Black film is the darkest in the Industry providing near black out technology.
#39. QUESTION: What is the Max sizes possible?
ANSWER: Smart Cling Self Adhesive is our proprietary technology and can be manufactured to 72" on a side, the largest in the Industry.
#40. QUESTION: Do you have recommended installers or can you do installation?
ANSWER: Smart Tint is the direct manufacturer of the technology and does not install, however we do work with a 3rd party network of installers who have experience with our technology. Once an order is placed we can recommend a local installer for you to coordinate with.
#41. QUESTION: Is Smart Tint capable of being integrated w/ Amazon Alexa, Google Home, or other voice control platforms?
ANSWER: Yes, Smart Tint can operate with most 3rd party home integration systems such as Crestron, Lutron, Control 4, Alexa, etc. Smart Tint will provide engineering time with every order to assist with programming.
#42. QUESTION: Is dimming programmable to adjust at set times or room temperatures?
ANSWER: Yes, Smart Tint has been proven to operate with most 3rd party timers, and temperature relays. Please contact Smart Tint and utilize engineering time with your order to assist with programming.
#43. QUESTION: Does Smart Tint need to be hardwired in order to control with a Smart Phone?
ANSWER: Smart Tint can operate via 3rd party home integration systems on a hard-wired or non hard-wired system.
#44. QUESTION: Do you have an android app?
ANSWER: Yes, Smart Tint will work with most 3rd party home integration systems such as Alexa, Samsung SmartThings, Crestron, Lutron, Savant, Control 4, etc. We will provide engineering time with your order to discuss programming.
#45. QUESTION: Can Smart Tint be installed outside?
ANSWER: Yes, it's okay to install Smart Tint outdoors
but be sure you run the perimeter of the film in acid free silicone to protect
it from outdoor elements.
#46. QUESTION: Is it compatible with Zwave or Zigbee?
ANSWER: No, Smart Tint needs a pure sine wave in order to operate properly. Alexa, Crestron, Lutron, Control 4 are all acceptable 3rd party control systems.
#47. QUESTION: Can Smart Tint be installed onto curved glass?
ANSWER: Smart Tint can manufacture our Smart Cling Self Adhesive film to any shape and size. We will require a physical template be mailed to us for all odd shaped Smart Tint panels.
#48. QUESTION: What is the Protocol to communicate with the Smart Tint HX150 Dimming System?
ANSWER: Smart Tint will send the Communication Protocol with every order that includes the HX150 Dimming system.
#49. QUESTION: What is the number of electrical circuit to operate the Smart Tint?
ANSWER: Smart Tint is extremely efficient and it is correct to say that 15amp-110volts is more than sufficient to operate the entire project.
#50. QUESTION: What is the official weight of the film?
ANSWER: Smart Tint official installed weight of our film is 60 grams per square foot with the front and back protective liners removed. Please note: The liners weight a total of 4.5 grams per liner x 2 = 9 grams.
#51. QUESTION: How do you trim holes for door handles?
ANSWER: Smart Tint recommends you remove the door handles and dry fit the material. Once positioned perfectly you will proceed with Installation. With the film on the glass score and X in the center of the hole and then use a Razor at a 45 Degree angle to cut out the hole.
Leave yourself 1/8" tolerance so the handle does not touch the film. You can also use the Neutral Cure Silicone provided to seal in the hole and place the gromit over it.
#52. QUESTION: When we turn the power off it takes up to 6 seconds on the black tint to turn back full opaque again is this correct, it is instant on the small samples?
ANSWER: You must be unplugging the power plug from the wall when you are testing the reaction times of your panel defaulting to it's opaque state. That's the capacitor in the power plug discharging voltage as it powers down. Here's the solution. wire in a switch in between the power plug and your Smart Tint, and you will see the material power off instantly, in milliseconds.
#53. QUESTION: Do the transformers come with a 3 pin UK plug option?
ANSWER: Smart Tint can supply a Power Control Unit which steps the voltage down from 220/240VAC to the 60VAC that powers your Smart Tint. The power plug is compatible with most power plug adapters. Our units ship with US plugs attached.
#54. QUESTION: Are there any temperature concerns we need to be worried about?
ANSWER: As long as the glass temperature does not drop below 35 degrees Fahrenheit there should be no Installation issues.