SmartTint. Inc. offers a Limited 3 year replacement warranty from the original purchase date against material burn out only . Warranty applies to material that can be removed without physical damage and shipped back to us in its original container for repair or replacement only. Warranty shall be void if installation contractor fails to use specified installation procedures and all other installation specifications. Photos of the before / after and during installation must be provided to smart tint within 14 days of installation completion. A 20 second video clip of the project in both operating modes must also be provided. Warranty can not be enforced until a warranty validation serial number is provided via a certificate after the above requested photos and video have been provided.
Warranty does not cover :
• Failure due to improper installation
• Environmental conditions or use exceeding design standards
• Damages resulting from : vandalism, accidents, incorrect installation, inadequate maintenance, neglect, misuse, or abuse
• Alternation, application, or attachment of unapproved materials and coating
• Power surges or any type of physical damage to the material or its electrical connections.
Any 3rd party electrical integrations such as Z-Wave will void all warranty and is not compatible
The customer is responsible for all shipping and handling charges, except in the case of defective or damaged product upon delivery.
If your package is damaged, crushed, punctured, or opened prior to your acceptance, DO NOT accept package.
SmartTint is custom cut and all sales are final.
No warranties will be enforced and no exchanges will be made if SmartTint has been cut, bent, kinked, dented, nicked, cut, scratched, incised, gouged, gashed, scored, if the protective backing has been peeled off, or if the film is in less-than-perfect condition.
It is the responsibility of the customer to record an uninterrupted video of the initial SmartTint package opening, including material removal and inspection.
This video must be recorded within 5 business days of package acceptance. All packages are sent certified signature receipt and the 5 business days starts at time of signature confirmation.
Your warranty video must be emailed to email@example.com with your order number typed in the subject line. If the video file is too large you can upload to a free video file sharing service such as youtube or vimeo. If you are concerned with security issues you can burn to a CD-Rom or copy to a flash drive or any other media format and send to us via certified mail.
We do not guarantee the clarity or opacity levels and all material is sold as a custom application.
Warranty turn around times are a minimum of 4 weeks from date of package receipt unless otherwise stated.
You must carefully put the defective film back in the original drum packing that the material was sent to you in and enclose a pre-paid return shipping label in the package or send to us via email.
There is a bare minimum cutting tolerance on all material of 3/16" or 0.1875 mm per side. Any cutting discrepancies must be acknowledged with in the first 5 business days of package receipt after initial shipment from Smart Tint,Inc. has been received or date of provided shipping tracking delivery confirmation. Which ever comes first. All material is to be measured on a flat table after product acclimation to room temperature for a minimum of 24 hours.
We strongly recommend that you test a sample piece prior to making an order to answer all of your questions or concerns regarding the product. All sample pieces are credited towards your actual order and answer a large majority of your questions.
We make no claims to the appearance of clarity or opacity in the installed state do to the many environmental factors. For large projects that encompass multiple windows we recommend you install 1 piece first and wait 96 hours for product acclimation and evaluate in multiple lighting conditions and a static temperature of normal operating mode.
There can be no claim to any product defect after protective film has been removed from either side of product.
PLEASE NOTE: IF YOU DECIDE TO CUT AND TRIM YOUR SELF TO APPLY AN ACID FREE ADHESIVE ON THE CUT EDGES TO ELIMINATE ANY POSSIBILITY OF SPLITTING OR DELAMINATION. ALL WARRANTIES ARE VOID IF MATERIAL IS CUT OR TRIMMED BY ANYONE OTHER THAN AN AUTHORIZED PROVIDER/INSTALLER OR FACTORY DIRECT.
We do not warranty any wiring or electrical connections or electrical components.
It is assumed that these warranty conditions are accepted by form of payment receipt.